Complaints Policy
Here at Mills & Co we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, then you can read our full complaints procedure.
Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice
of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co. All Rights Reserved.
Mills & Co, a recognised sole practice of Richard S Mills, is authorised and regulated by: The Solicitors Regulation Authority (No.813970) and the RICS (No.0087067)
Copyright © 2026 Mills & Co.
All Rights Reserved.
Mills & Co, a recognised sole practice
of Richard S Mills, is authorised and regulated by:
The Solicitors Regulation Authority (No.813970)
and the RICS (No.0087067)
Our Services
We provide a full range of legal support for construction and engineering projects including:
• advisory work on procurement and tender preparation
• advice and contract negotiation
• front end drafting
• review and preparation of contract documents
• advice and representation of contractors/subcontractors
• ongoing project guidance
• dispute avoidance
• dispute management
• adjudication and mediation
• ICC and other Arbitration and court proceedings
• claims resolution
Our Cients
We have extensive track records covering a wide range of clients including:
• construction companies
• major investment banks
• government authorities
• rail authorities
Mills & Co is dedicated to bringing real focus combined with excellent value to our client needs. We use our experience to apply novel ways of problem solving to address challenges faced by our clients, providing efficient and cost effective solutions.
Complaints Policy
Here at Mills & Co we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, then you can read our full complaints procedure.
Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Complaints Policy
Here at Mills & Co we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, then you can read our full complaints procedure.
Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.